Transform your Business with ORM Partners
ORM Partners drives continuous improvement by gathering data and conducting surveys to establish measurements of key operational metrics. This process helps to identify improvement opportunities and target necessary changes to improve the effectiveness and value of our service delivery.
Quality managers support continuous improvement by supplying concepts and methods and training in such concepts and methods. Improvements are implemented directly in the processes and projects to directly safeguard acceptance of and orientation toward the business objectives. The organizational roles are unambiguously specified, in particular for facilitators and those responsible for measures and controlling.
Top management participates regularly in meetings with the improvement team to enable the quick elimination of any obstacles. To motivate employees and increase the number of creative ideas, time is made available for improvement measures. The best measurable and most sustained improvements are acknowledged. This triggers awareness and motivation for the continuous improvement of our service and process quality.
Eight Dimensions of Effective Decision-Making
From our experience one of the initial tests that helps determine the potential value a Decision EngineeringSM program offered through ORM Partners can add to your organization is a quick assessment of the awareness you have of certain key dimensions:
- What are the key decisions that drive the value my business creates?
for each decision:
- What results does each decision drive?
- Who is accountable for making it?
- What are the potential options that the decision maker has?
- What are the criteria that are used to evaluate options?
- What data/perspectives is currently leveraged?
- Which stakeholders are currently involved and informed?
- What feedback mechanisms are in place to measure results and ensure continuous improvement?
We have found that most companies do not have a good understanding across many of these dimensions. Getting the maximum value of their technology and process investments requires that they do!
Mapping out these dimensions and getting agreement with key stakeholders around how decisions will be made is foundational to operational excellence. Whether you chose to pilot this approach on a part of your business, or look enterprise-wide are questions we can help you answer — in our current economic environment quick payback is key — a Decision EngineeringSM program drives near-term results.
From our experience high yield process areas are: Complex Program Management, Procurement/Spend Management, Sales and Operations Planning, Sales & Marketing, R&D, Distribution and IT.