Project Delivery Assurance trough ORM Partners
ORM Partners’ overall plan for optimization is outlined in the following phases:
- Phase 1 — Focused Project. Establish baseline data to position service improvement. Identify Gain: Short-term reductions in cost of service delivery or improvement in quality.
- Phase 2 — Focus improvement activities on three to five findings across the enterprise while maintaining the baseline metric data from focused project area and validate/quantify improvement
- Phase 3 — Introduce optimization of processes for improvement and define in the Standard Service Delivery (change management)
- Phase 4 — Evolve phase 3 into a production process
Our services analyze quantitative and qualitative data which help to identify and prioritize customer focused activities to improve the overall customer experience.
Our optimization program has the following objectives:
- Assure quality goals are met
- Identify areas for improvement
- Compare our overall customer service ratings with others in our industry
These objectives are accomplished by the following activities:
- Conducting surveys over time and develop correlation diagrams
- Analyze ongoing data and offer recommendations for improvement
- Coordinate all customer feedback into one location